When will I be charged, and what's the hold on my card?

Nothing is charged when you book. About 48 hours before your clean we place a security hold on your card for the booking total, or straight away if your clean is sooner. A hold, also called a pre-authorisation, isn't a charge: it reserves the amount, and your bank may show it as pending, as SIMPLYMAID HOLD.

We charge your card once your clean is done, and any unused part of the hold is released. How long a released hold takes to disappear depends on your bank. If a late cancellation or lockout fee applies, it's taken from the hold and the rest is released.

If we can't place the hold, we'll text and email you a link to retry your card or use a different one. If there's still no valid hold the day before your clean, the booking may be cancelled, so please act on that message quickly.

Some banks show the hold and the final charge side by side for a few days. If both are still there after that, contact us with the booking date and amount and we'll check it.