What if something isn’t right with my clean?

Tell us within 48 hours of your clean. The quickest way is the rating link we send after your visit: choose the areas that need attention and add photos. You can also contact us with your booking date.

Under our Happiness Guarantee, eligible concerns get a free re-clean of those areas, within the service you booked. We'll send you a link to choose a time, and re-cleans are completed within seven business days of your original clean.

If you're still not happy after the re-clean, we'll review it and offer a fair credit or refund. Some things aren't covered, such as access problems or work outside your booking; the guarantee page explains the conditions. Your rights under the Australian Consumer Law aren't affected.